One of the most frequently asked questions we get through our support channels is, “How do I check my order?” Our previous website was missing the feature to allow customers to check their order status, track shipments, and reprint invoices without contacting a sales representative. With the new site, we are happy to announce that this is no longer the case.
Here’s how you start:
If you created an account on our store, this should be easier. Click SIGN IN, and log in to your account.
However, if you checked out without creating an account, you will need to create one first. You do that by hitting SIGN IN, then hitting the FORGET PASSWORD link. Type in the email that you used to order and follow the password reset instructions. Then, you can log in.
Once you are logged in, go to MY ACCOUNT, then select ORDER STATUS:
When you have the order status screen up, select the order you wish to follow up on. If you need to see more details, select VIEW ORDER DETAILS. This is where you get your invoices.
Once you are in the order details you can review your payment and shipment details and reprint your invoices.
Hopefully, this will simplify the ordering process and make things much more convenient than waiting days for an answer (especially around those end-of-month/quarter mad-dashes for receipts)!