How Do You Check Your Order Status & Reprint Invoices?

One of the most frequently asked questions we get through our support channels is, “How do I check my order?” Our previous website was missing the feature to allow customers to check their order status, track shipments, and reprint invoices without contacting a sales representative. With the new site, we are happy to announce that this is no longer the case.

Here’s how you start:

If you created an account on our store, this should be easier. Click SIGN IN, and log in to your account.

digilent.com

However, if you checked out without creating an account, you will need to create one first. You do that by hitting SIGN IN, then hitting the FORGET PASSWORD link. Type in the email that you used to order and follow the password reset instructions. Then, you can log in.

forgot password on the Digilent Store

 

Once you are logged in, go to MY ACCOUNT, then select ORDER STATUS:

Order Status Link

 

When you have the order status screen up, select the order you wish to follow up on. If you need to see more details, select VIEW ORDER DETAILS. This is where you get your invoices.

order status list Digilent Store

 

Once you are in the order details you can review your payment and shipment details and reprint your invoices.

reprint invoice on Digilent STore

Hopefully, this will simplify the ordering process and make things much more convenient than waiting days for an answer (especially around those end-of-month/quarter mad-dashes for receipts)!

 

Be the 1st to vote.

About Larissa Swanland

I'm a bit of an electronics-education evangelist. After all, Education is how we learn about the world. Electronics make the world better. Engineers change the world. So more engineers that know how to design and create electronics? That's the kind of world I want to help create.

View all posts by Larissa Swanland →

2 Comments on “How Do You Check Your Order Status & Reprint Invoices?”

  1. Hi Larissa,
    I like that I can now make an account and track what I’ve ordered and save wanted items in my wishlist. What if I place an order and then want to change it. Can I do that?

    Kaitlyn

    1. If the order hasn’t gone through yet, you should be able to use the same, MY ACCOUNT>> ORDER management screens either by cancelling it yourself or by sending a message on the order to the order processing team.

Leave a Reply

Your email address will not be published. Required fields are marked *